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At Homoeopathicshop.com, we ensure fast processing of right products in proper conditions/packaging without any damage as per ordered by customers. Our team always re-checks and verifies each & every single order before dispatch.
We have 3(Three) days return policy. If 3(Three)days have been passed since you received your order, unfortunately we can’t offer you a refund or exchange.
A return will be entertained in following conditions only:
If, product(s) delivered to you, do not match your order;
If, product(s) delivered to you, were damaged in transit (Please do not accept any product which has a tampered seal).
If after opening the package customer discovers that the item is missing or less or wrong, the return request should be filed within 3 days of delivery along with photographs (of the parcel box as well as other products received) on our email – www.homoeopathicshop.com
If, product(s) delivered to you, are expired or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry); kindly provide the photographs of products as a proof of expiry. (Expiry date must be clearly visible in the attached photographs).
Collection of Personally Identifiable Information and other Information
- Any wrong ordering of product doesn’t qualify for Return;
- Batch number of the product being returned should match as mentioned on the invoice;
- Return requests arising due to change in prescription do not qualify for Return;
- Product being returned must be unused and in the same condition that you received it.
- Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice.
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
- To complete your return, we require a receipt or proof of purchase.
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 03 (Three) days from the delivery of the product. Homoeopathicshop.com reserves the right to cancel the Return request, if the customer reaches out to us after 3 days of delivery.
Upon receiving your Return/Refund request, Homoeopathicshop.com shall verify the authenticity and the nature of the request. If Homoeopathicshop.com finds that the request is genuine, it will initiate the Return and Refund process. Homoeopathicshop.com shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, homoeopathicshop reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by homoeopathicshop in this regard.
Category of Non-Returnable Product: Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per homoeopathicshop Return policy. The details of the non- returnable products are mentioned below:
| Categories | Type of Products |
|---|---|
| Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
| Food and Nutrition | Health Drinks, Health Supplements, Juices |
| Healthcare Devices | Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors, Fitness products |
| Sexual Wellness | Pregnancy Kits, Condoms, Fertility Kit/Supplement, Lubricants |
Return Process:
- All claims of damage or shortage must be made within 3 business days of receipt of goods.
- For Return intimation, please visit www.homoeopathicshop.comor alternatively call us at +91-9540461510 (From 9 AM to 6 PM).
- Once the claim is verified as genuine and reasonable, Homoeopathic shop will initiate the collection of product(s) to be returned.
- The customer will be required to pack the product(s) in original manufacturer’s packaging.
- Refund will be completed within 15 (Fifteen) days from date of reverse pick up (if required).
- All returns may be subject to a handling fee.
Refund Process:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
- Order placed through online wallet will be credited to the wallet;
- Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In case you changed your mind and would like to retain the product:-
Please mail us to cancel your return request and we will do the needful.
Cancellation Policy
The customer can cancel the order for the product directly by logging inwww.homoeopathicshop.comaccount till we ship it. Orders once shipped cannot be cancelled.
After shipping if a customer still doesn’t need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.
Other Cancellations:
Homoeopathicshop also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons.
Some other situations that may result in your order being cancelled include non-availability of the product or quantities ordered by you or errors in pricing information specified by our partners.